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Exam Name: NCSS-Contact Center Manager RIs6.0 I and M
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Exam Name: Communications Server 1000 Rls.6.0 BARS/NARS
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Exam Name: Ncss callpilot 2.x/3.0
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NO.1 Which three CallPilot features are supported by Business Communication Manager
(BCM) 3.0? (Choose three.)
A. ability to annotate faxes
B. ability to save voice messages
C. ability to reject passwords (such as 888888)
D. ability to set message sensitivity to urgent or Normal
Answer: A.B.D
NO.2 A site has a CallPilot 3.0 server. Which two administrative functions support the
web-based CallPilot Manager administrative application? (Choose two.)
A. Managing system configuration and backups
B. Creating application with Application Builder
C. Managing mailbox Users, groups, and permissions
D. Managing CallPilot Simple network Maintenance Protocol (SNMP) traps
Answer: A.C
NO.3 .Exhibit
Prior to installing a CallPilot 3.0 system, you review, the Configuration Wizard worksheet.
The customer has provided category 5 cable connections to their corporate LAN for the
Switch Ethernet connection, the CallPilot Server Customer LAN (CLAN) Ethernet
connection, and the CallPilot Server Embedded LAN (ELAN) Ethernet connection. The
network address information (shown in the exhibit) for the Switch IP address, the CallPilot
server ELAN IP address, and the CallPilot Server CLAN IP address integrate with the
customer's internal network. What action would you take?
A. Proceed with the installation using the category 5 cable connections, IP addresses and Subnet
mask provided by the customer.
B. Proceed with the installation but do not use the category 5 cable connections provided by the
customer for the Switch Ethernet connection and the CallPilot server ELAN Ethernet
connection. Use a separate category 5 cable that connects directly from the switch to the ELAN
network interface connector on the server.
C. Inform the customer that IP address beginning with 192.168 are private address and if used
the ELAN will not be able to be connected to the internet.
D. Inform the customer that the ELAN must be on a separate IP network isolated from the
CLAN. Recommend that they use a dedicated hub that can either be supplied by Nortel Network
or a third party for the ELAN and recommend different IP addresses for switch and the ELAN
NIC.
Answer: D
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NO.4 A site has a CallPilot server interworking with a Symposium server. Where are the
applications (announcement service, menus, etc.) stored to support Symposium to CallPilot
integration?
A. in a folder
B. in a mailbox
C. on the C drive
D. by a backup file
Answer: A
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NO.5 .When provisioning the Embedded Local Area Network (ELAN) on a CS 1000 system for a
site with a CallPilot 3.0 system with 96 DSO channels, what number should you set the
maximum number of call registers for CSL input (CSQI in LD 17)?
A. 20
B. 96
C. 192
D. 255
Answer: C
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NO.6 When installing a 40-channel 3.0 system using a 201i server and a Meridian 1 Option 11C
mini switch, how should you set the SCSI ID on the Tandberg SLR5 tape drive
(NTRH9038)?
A. Rotate the dial on the SCIS ID rotary switch unit the arrow points to 3.
B. Use the blade of a screwdriver to press either the plus (+) or minus (? Button the SCSI ID
switch to set the SCIS ID to 5.
C. Use the blade of a screwdriver to set DIP switches as follows.
1=ON, 2=off, 3=Off, 4=Off, 5=Off
D. The SCSI ID for the Tandberg SLR5 tape drive (NTRH9038) is set when you run the
Configuration Wizard after you install the CallPilot system.
Answer: B
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NO.7 You are installing a CallPilot 3.0 system with 32 Voice channels, 8 Fax channels, and 4
ASR (automated speech recognition) Cannels using a CallPilot 702t server and a Meridian
1 IP Enable (IE) Option 61C switch. How many NTRB18CA MGate cards must be
installed in the switch to support this configuration?
A. 1
B. 2
C. 3
D. 4
Answer: B
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NO.8 .XXXX .com has a CallPilot 3.0 configuration connected to a Meridian 1. the CallPilot
platform connect to the network loops in the IPE shelf through MGate cards. The MGate
cards plug into the Meridian 1 IPE shelf. Which three platform types connect using the
Mgate card? (Choose three.0?
A. 200i
B. 201i
C. 702t
D. 1001ro
E. 1002rp
Answer: A.B.C
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